top of page
  • How do I get Started?
    To get started, contact us by calling 919-578-8110 or clicking on our contact us button. Either way you will receive a call within 24-48 hours from our support staff to schedule your first session and share directions for accessing your client portal account.
  • How do I access to my paperwork?
    Once you have scheduled your first session you will be sent an invitation to set up a profile through our client portal.True Impact Counseling Services, PLLC uses Therapy Notes as our case management system, after your initial contact you will receive an email from Therapy Notes requesting that you log on to your client portal.After setting up your portal account username and password, you will be able to access all your paperwork including any assessments.Through the client portal you will also be able to upload your insurance information, edit demographic information, and submit documents to your therapist.
  • Does True Impact Counseling Services, PLLC accept insurance plans?
  • How much do Sessions Cost?
    Our private pay rates for fully licensed therapists (LCMHC) are as follows. Intake/Comprehensive Assessment (90 mins.) 175.00 Individual Therapy (53-60 mins) 140.00 Couples Therapy and Family Therapy (53-60 mins) 150.00 Premarital Counseling (53-60 mins) 100.00 Coaching and Wellness (53-60 mins) 100.00 Our private pay rates for our provisionally licensed therapists (LCMHCA’s) are as follows. Intake/Comprehensive Assessment (90 mins.) 150.00 Individual Therapy (53-60 mins) 125.00 Couples Therapy and Family Therapy (53-60 mins) 135.00 Premarital Counseling (53-60 mins) 50.00 Coaching and Wellness (53-60 mins) 50.00 Our rates for counseling interns are as follows. Intake/Comprehensive Assessment (90 mins.) 45.00 Individual Therapy (53-60 mins) 45.00
  • What insurance plans are you in network with?
    We are in network with the following insurance companies. Aetna Alliance BCBS Cigna Coventry Medcost Medicare Meritain Optum/UnitedHealthcare Pacific Source Tricare.
  • What if my insurance is not accepted, can I still see a therapist at this practice?
    Yes, depending on your insurance benefit plan, you may be able to get reimbursed for private payrate payments you make to out of network providers.If that is the case, we will provide you with a superbill to send to your insurance company to assist you with your reimbursement.Please contact your insurance company directly if you have specific questions about out of network benefits.
  • What other fees should I expect?
    Besides co-payments and deductibles which are expected at the time of service, other protentional fees include. late cancelation/ no show fees 55.00
  • What forms of payment do you accept?
    Forms of payment accepted include all major credit cards and flexible spending account cards.To receive services, clients are required to keep a card on file which can be added to your profile using your client portal.
  • I am seeking clinical supervision; how do I get started?
    If you are an LCMHCA and interested in clinical supervision, contact Travis Williams directly at . Please type clinical supervision in your subject line. Rates for clinical supervision are as follows. Individual supervision session 115.00 per 55-minute session Triadic supervision sessions 95.00 per 55-minute session
  • I am new to therapy, and I don’t know what to expect, can you describe what my first session will be like?
    Typically, a first session begins with a review of your initial paperwork including demographic information, insurance, and client history.We also complete a comprehensive assessment and review your goals for therapy.During your initial session we also answer any questions you might have about the process.
  • I am licensed provider or intern interested in working at True Impact Counseling Services, PLLC. How can I submit an application?
    Licensed providers or interns interested in working at True Impact Counseling Services, PLLC can send a copy of their resume and statement of interest to . Please type OPT position or Intern Inquiry in your subject line. We are interested in hiring well qualified individuals.
bottom of page